Regular stock items may be cancelled before they are shipped. For customized items, the materials deposit is non-refundable. 


Most items are eligible for return or exchange within 30 days of initial receipt, as long as they are in new condition. You will be issued a return mailing label, the cost of which will be deducted from your refund. If you choose to exchange the item instead, it will ship for free within the United States. International returns and exchanges will be handled on a case by case basis.

Digital patterns are not refundable.


Stock items ship within 2 business days most of the time. Customized items will ship at different rates, depending on the current workload and customer deadline.  Please keep in mind that W&R is not Amazon. It's literally just one person and a cat.

UK orders under $200 are unfortunately suspended at this time due to Brexit and the high cost of VAT registration for such a small business. If you would like to place an order, please send an inquiry email to willoughbyandrose@gmail.com

United States orders ship via USPS with tracking and insurance.

International orders ship via USPS with insurance. Items usually arrive within 4 weeks of mailing date, but will occasionally be delayed by an additional 2-4 weeks. Please choose an expedited shipping option if you have a particular deadline. Unfortunately, international buyers are responsible for any duties or taxes required by their country.



As of 2022, 99% of W&R's packaging is reusable and/or completely recyclable. By the end of 2023, packaging will be entirely supplied by EcoEnclose.