Policies

CANCELLATIONS

Regular stock items may be cancelled before they are shipped. For customized items, the materials deposit is non-refundable. 


RETURNS & EXCHANGES

Most items are eligible for return or exchange within 30 days of initial receipt, as long as they are in new condition. You will be issued a return mailing label, the cost of which will be deducted from your refund. If you choose to exchange the item instead, it will ship for free within the United States. International returns and exchanges will be handled on a case by case basis.

Digital patterns are not refundable.


SHIPPING

Stock items ship within 2 business days. Customized items will ship at different rates, depending on the current workload and customer deadline. 

United States orders ship via USPS with tracking and insurance.

International orders ship via USPS with insurance. Items usually arrive within 4 weeks of mailing date, but will occasionally be delayed by an additional 2-4 weeks. Please choose an expedited shipping option if you have a particular deadline. Unfortunately, international buyers are responsible for any duties or taxes required by their country.